Customer Service Representative

Job Description:

We are looking for a dedicated and resourceful Customer Service Representative to join our team at Zomato in Kolkata, West Bengal. As a full-time Associate Level position, the ideal candidate will have at least 3 years of experience in a customer service role.

Responsibilities: 1. Handle customer inquiries and provide information about our services and products. 2. Resolve customer complaints in a timely and professional manner. 3. Process orders, returns, and refunds. 4. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Follow up with customers to ensure their issues are resolved to their satisfaction. 7. Keep accurate records of customer interactions and transactions.

Requirements: 1. 3 years of experience in a customer service role. 2. Excellent communication skills, both written and verbal. 3. Strong decision-making and strategic planning abilities. 4. Ability to work in a fast-paced environment and adapt to changing priorities. 5. Proficiency in Microsoft Office and customer service software. 6. Bachelor’s degree in Business Administration or a related field is preferred.

Benefits: 1. Gym membership. 2. Parental leave. 3. Travel & spending expenses.

Working Environment: At Zomato, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone can thrive and succeed.

Deadline to apply: 2024-06-11

Equal Opportunity Statement: Zomato is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.