Remote Customer Service Specialist

Job Description:

Larsen & Toubro is seeking a Remote Customer Service Specialist to join our team in Kolkata, West Bengal. As a full-time entry-level position, this role is perfect for hardworking and confident individuals who are looking to kickstart their career in customer service. We are looking for individuals with zero years of experience, as we are committed to providing training and mentorship to help you succeed in this role.

Responsibilities: 1. Provide exceptional customer service to our clients through phone, email, and online chat platforms. 2. Assist customers with product inquiries, order processing, and issue resolution in a timely and professional manner. 3. Utilize project management skills to handle multiple customer interactions simultaneously. 4. Collaborate with other departments to escalate and resolve complex customer issues. 5. Collaborate with the sales team to promote new products and services to existing customers. 6. Document all customer interactions and feedback for continuous improvement.

Requirements: 1. Strong planning skills to effectively manage customer relationships and projects. 2. Excellent communication and interpersonal skills. 3. Ability to work independently and in a team setting. 4. High attention to detail and problem-solving abilities. 5. Proficiency in Microsoft Office and CRM software. 6. Bachelor's degree or equivalent work experience.

Benefits: 1. Remote work flexibility to provide a better work-life balance. 2. Gym membership to encourage a healthy lifestyle. 3. Free accommodation for work-related travel. 4. Opportunities to give back to the community through corporate social responsibility initiatives.

Equal Opportunity Statement: Larsen & Toubro is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate individual differences and encourage applications from all qualified individuals without regard to race, religion, gender, sexual orientation, age, or disability.

If you are a motivated and customer-oriented individual looking to start your career in customer service, apply now to join our team as a Remote Customer Service Specialist in Kolkata, West Bengal. The deadline to apply is May 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.