Customer Success Assistant

Job Description:

Tata Steel is seeking a passionate and reliable Customer Success Assistant to join our team in Mumbai, Maharashtra, IN. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in the customer success field.

Responsibilities: 1. Assist in handling customer inquiries and issues through various communication channels including phone, email, and in-person meetings. 2. Collaborate with cross-functional teams to ensure timely resolution of customer concerns and to provide exceptional customer service. 3. Maintain accurate customer records and documentation in the CRM system. 4. Proactively reach out to customers to gather feedback and assess their level of satisfaction. 5. Assist in analyzing customer data to identify trends and opportunities for improvement. 6. Support the development and implementation of customer success strategies and initiatives. 7. Provide administrative support to the Customer Success team as needed.

Requirements: 1. Passion for customer service and building strong relationships with clients. 2. Reliable and committed to delivering high-quality work. 3. Strong attention to detail and analytical skills. 4. Excellent communication and interpersonal abilities. 5. Proficiency in Microsoft Office and CRM software. 6. Bachelor's degree in Business Administration, Marketing, or a related field is preferred. 7. Ability to work well in a fast-paced and dynamic environment.

Benefits: - Dental insurance - Retirement plan - Remote work flexibility

Equal Opportunity Statement: Tata Steel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

Deadline to apply: May 31, 2024

If you meet the requirements and are excited about the opportunity to join Tata Steel as a Customer Success Assistant, we encourage you to apply before the deadline. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.