Customer Success Assistant

Job Description:

Quikr is seeking a Customer Success Assistant to join our team in Kolkata, West Bengal. As a Customer Success Assistant, you will be responsible for assisting customers with any questions or issues they may have, ensuring their satisfaction with our products and services. The ideal candidate will be adaptable and independent, with a strong ability to problem-solve and work cooperatively with others.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Work closely with customers to resolve any issues or concerns they may have - Assist customers with onboarding and training processes - Proactively reach out to customers to ensure they are satisfied with our products and services - Utilize data to identify trends and provide insights to improve customer satisfaction - Collaborate with cross-functional teams to drive strategic initiatives aimed at improving the overall customer experience

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 4 years of experience in customer service or related field - Strong communication and interpersonal skills - Adaptable and able to work independently - Excellent problem-solving abilities - Ability to work cooperatively with others and contribute to a positive team environment

Benefits: - Medical coverage - Paid overtime - Remote work flexibility

Working Environment: At Quikr, we leverage data to inform decisions and drive strategic initiatives. This means that you will have the opportunity to work in a data-driven environment where your insights and contributions are valued.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Quikr is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.