Remote Customer Success Assistant

Job Description:

Jio Platforms is seeking a highly motivated and resourceful Remote Customer Success Assistant to join our dynamic team in Delhi, IN. As a Customer Success Assistant, you will play a crucial role in ensuring customer satisfaction and retention. This is a full-time, associate-level position that requires at least 4 years of experience in a similar role.

Responsibilities: - Serve as the primary point of contact for customers, addressing their inquiries, issues, and feedback in a timely and professional manner - Build strong relationships with customers to understand their needs and goals - Work closely with the sales and product teams to ensure a seamless customer experience - Assist customers with onboarding and training to maximize the value of our products and services - Analyze customer data and feedback to identify trends and opportunities for improvement - Proactively reach out to customers to gather feedback and drive product adoption - Collaborate with cross-functional teams to drive customer success initiatives and improve overall customer satisfaction

Requirements: - Bachelor's degree or equivalent experience - Excellent communication and interpersonal skills - Demonstrated ability to work effectively in a fast-paced and collaborative environment - Strong problem-solving and decision-making skills - Ability to prioritize and manage multiple tasks simultaneously - Proficiency in CRM software and Microsoft Office Suite - Experience in customer success or related field is highly preferred - Must be resourceful, motivated, and possess strong teamwork skills

Benefits: - Disability insurance - Retirement plan - Travel & spending expenses

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Be part of a collaborative and innovative work environment where your ideas are valued and your contributions make a difference.

Equal Opportunity Statement: Jio Platforms is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.