Customer Success Associate

Job Description:

Infosys is seeking a dynamic and motivated individual to join our team as a Customer Success Associate in Kolkata, West Bengal, IN. As an entry-level position, this role is perfect for individuals who are looking to kickstart their career in Customer Success.

Responsibilities: - Assist customers with their inquiries, feedback, and issues through various communication channels (phone, email, chat). - Build and maintain strong relationships with customers to ensure customer satisfaction and retention. - Collaborate with internal teams to address customer concerns and provide solutions in a timely manner. - Utilize customer feedback to improve products, services, and overall customer experience. - Identify opportunities for upselling and cross-selling to increase customer value.

Requirements: - No prior experience required, but a willingness to learn and grow in a fast-paced environment. - Resourceful and independent, with the ability to problem-solve and think on your feet. - Strong teamwork and cooperation skills to collaborate effectively with colleagues and customers. - Excellent communication skills, both written and verbal. - Bachelor's degree in Business, Marketing, or related field is preferred.

Benefits: - Training and professional development opportunities to enhance your skills and knowledge. - Disability insurance to provide financial protection in case of unforeseen circumstances. - Paid sick leave to support your well-being and health needs.

Working Environment: At Infosys, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. You will be part of a supportive team that encourages growth and innovation.

Equal Opportunity Statement: Infosys is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 24, 2024

If you are a passionate individual looking to start your career in Customer Success at Infosys, apply now and be part of our innovative team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.