Remote Customer Success Manager

Job Description:

We are looking for a Remote Customer Success Manager to join our team at Snapdeal. As a Customer Success Manager, you will be responsible for managing relationships with our customers and ensuring their satisfaction with our products and services. Your main goal will be to help our customers achieve their desired outcomes by providing them with the support and guidance they need.

Responsibilities: - Develop and maintain strong relationships with customers - Understand customers' needs and help them achieve their goals - Provide product demonstrations and training to customers - Address customer concerns and escalate issues as needed - Work closely with sales and product teams to ensure customer success - Monitor customer usage and provide feedback to improve our products and services

Requirements: - 5+ years of experience in customer success or a similar role - Independent and reliable personality traits - Strong persuasion and innovation skills - Excellent communication and problem-solving abilities - Proven track record of managing customer relationships - Bachelor's degree in business, marketing, or a related field

Benefits: - Employee discounts - Disability insurance - Paid Time Off (PTO)

Working Environment: At Snapdeal, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every employee can thrive and succeed.

Deadline to apply: 2024-06-11

Equal Opportunity Statement: Snapdeal is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected status. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.