Customer Success Manager

Job Description:

IBM India is seeking a Customer Success Manager to join our team in Kolkata, West Bengal. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their continued success with our products and services. This role requires a high level of resourcefulness and independence, as well as leadership and analytical skills.

Responsibilities: - Serve as the main point of contact for customers, addressing their needs and concerns in a timely and efficient manner - Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty - Work closely with sales and account management teams to identify opportunities for upselling and cross-selling - Analyze customer data and feedback to identify trends and insights that can inform product development and service improvements - Collaborate with internal teams to ensure timely resolution of customer issues and escalations - Develop and maintain customer success plans to track progress and ensure customer goals are being met - Conduct regular check-ins with customers to gather feedback and address any concerns

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 5 years of experience in a customer-facing role - Proven track record of managing customer relationships and driving customer success - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Resourceful and able to think creatively to solve customer challenges - Experience in a leadership role is a plus

Benefits: - Retirement plan - Paid sick leave - Parental leave

Working Environment: As part of the IBM team in India, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. Our diverse and inclusive working environment promotes collaboration, innovation, and personal growth.

Equal Opportunity Statement: IBM India is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law.

Deadline to apply: June 22, 2024

Join IBM India as a Customer Success Manager and be a part of a dynamic team dedicated to customer satisfaction and success. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.