Customer Success Manager - Work from home

Job Description:

Ather Energy is seeking a highly experienced Customer Success Manager to join our team and work remotely from Kolkata, West Bengal, India. As a mid-to-senior level professional with at least 7 years of experience in customer success, you will be responsible for ensuring the success and satisfaction of our customers.

Responsibilities: - Develop and maintain strong relationships with key customers to understand their needs and ensure their satisfaction - Serve as the primary point of contact for customers, addressing any questions or concerns in a timely and professional manner - Work closely with the sales and product development teams to ensure customer needs are being met - Analyze customer data and feedback to identify trends and opportunities for improvement - Develop and implement customer success strategies to drive retention and growth - Collaborate with cross-functional teams to deliver a seamless customer experience - Handle escalations and resolve customer issues effectively and in a timely manner

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven experience in customer success or account management - Strong communication and interpersonal skills - Resilient and dedicated with a customer-first mindset - Creative problem-solving skills and strong negotiation abilities - Ability to work independently and remotely - Experience leveraging data to drive strategic initiatives - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Remote work flexibility - Gym membership - Travel opportunities to meet with key customers and attend industry events

Working Environment: At Ather Energy, we leverage data to inform decisions and drive strategic initiatives. Our collaborative and innovative team values creativity and problem-solving to deliver the best possible experience for our customers.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Ather Energy is an equal opportunity employer and encourages individuals from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.