Customer Success Specialist

Job Description:

WhiteHat Jr is seeking a dedicated Customer Success Specialist to join our team in Delhi, India. As a Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services. This entry-level position is perfect for someone who is independent, energetic, and passionate about helping others succeed.

Responsibilities:

- Serve as the main point of contact for customers, addressing their questions, concerns, and feedback in a timely and professional manner - Proactively reach out to customers to ensure they are satisfied with their experience and offer assistance where needed - Provide guidance and support to customers on how to effectively use our products and services - Collaborate with internal teams to address customer issues and improve overall customer satisfaction - Monitor customer data and feedback to identify trends and opportunities for improvement - Assist with onboarding new customers and providing training as needed - Contribute to the development and implementation of customer success strategies

Requirements:

- Strong communication skills, both verbal and written - Ability to work independently and as part of a team - Energetic and enthusiastic attitude - Strong problem-solving skills and attention to detail - Excellent organizational and time management skills - Ability to adapt to changing priorities and manage multiple tasks simultaneously - Bachelor's degree in a related field is preferred, but not required

Benefits:

- Parental leave - Dental insurance - Retirement plan

Working Environment:

At WhiteHat Jr, we believe in fostering a working environment that encourages autonomy and independence. We trust our employees to excel in their roles and provide support and resources to help them succeed.

Equal Opportunity Statement:

WhiteHat Jr is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.