Remote Customer Support Assistant

Job description:

Zoho Corporation is seeking a Remote Customer Support Assistant to join our team in Kolkata, West Bengal. As an Associate level position, the ideal candidate will have at least 2 years of experience in customer support roles. We are looking for someone who is hardworking, dedicated, has strong problem-solving skills, and excels in people management.

Responsibilities: - Provide remote customer support via phone, email, and live chat - Assist customers with product inquiries, technical issues, and troubleshooting - Resolve customer complaints and ensure customer satisfaction - Collaborate with the technical team to escalate and resolve complex issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies

Requirements: - 2+ years of experience in customer support roles - Excellent communication skills, both verbal and written - Strong problem-solving abilities - Ability to effectively manage customer relationships - Proficiency in Microsoft Office and other relevant software applications - Previous experience working remotely is a plus

Benefits: - Paid Time Off (PTO) - Medical coverage - Disability insurance

Working environment: At Zoho Corporation, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and continuous learning.

Deadline to apply: May 24, 2024

Equal opportunity statement: Zoho Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.