Remote Customer Support Associate

As a Remote Customer Support Associate at Stellapps, located in Chennai, Tamil Nadu, IN, you will play a crucial role in providing exceptional customer service to our clients. This full-time entry-level position requires at least 1 year of relevant experience in customer support roles.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints efficiently and effectively - Provide product information and troubleshooting support to customers - Collaborate with other teams to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Continuously improve customer support processes for maximum efficiency and effectiveness

Requirements: - Confident and hardworking attitude - Strong critical thinking skills to quickly analyze and resolve customer issues - Excellent emotional intelligence to empathize with customers and handle difficult situations with professionalism - Excellent communication skills, both verbal and written - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and customer support software - Bachelor's degree in a related field is preferred

Benefits: - Dental insurance for you and your family - Visa sponsorship for qualified candidates - Paid overtime opportunities - Health and wellness initiatives to prioritize employee well-being

Working at Stellapps: At Stellapps, we believe in creating a supportive and inclusive working environment where our employees can thrive. We invest in health and wellness initiatives to ensure our team's well-being is a top priority.

Equal Opportunity Statement: Stellapps is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.