Customer Support Manager

Job Description:

Lendingkart is seeking a dynamic and experienced Customer Support Manager to join our team in Kolkata, West Bengal. As a mid-to-senior level professional with at least 8 years of relevant experience, you will play a crucial role in managing our customer support operations and ensuring the highest level of customer satisfaction.

Responsibilities: 1. Lead and manage a team of customer support representatives to provide exceptional service to our customers. 2. Develop and implement effective strategies to improve customer support processes and streamline operations. 3. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes. 4. Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience. 5. Train and mentor team members to enhance their skills and drive performance improvement. 6. Handle escalated customer issues and ensure timely resolution. 7. Develop and maintain customer support KPIs to measure team performance and monitor progress. 8. Stay up-to-date on industry trends and competitor activities to identify opportunities for innovation.

Requirements: 1. Bachelor's degree in Business Administration or a related field required. 2. Proven experience in a customer support management role, preferably in the financial services industry. 3. Strong leadership and team management skills. 4. Excellent communication and interpersonal skills. 5. Resourceful and energetic personality traits. 6. Proficiency in negotiation and creativity. 7. Ability to work in a fast-paced and dynamic environment.

Benefits: - Visa sponsorship for eligible candidates - Vision insurance - Paid Time Off (PTO)

Working Environment: At Lendingkart, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a collaborative and inclusive workplace where employees can thrive and contribute to the success of the company.

Equal Opportunity Statement: Lendingkart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: 2024-06-22

Join our team and be part of a dynamic and innovative company that is making a difference in the financial services industry. Apply now to become our Customer Support Manager at Lendingkart!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.