Customer Support Manager - Work from home

Job Description:

Pine Labs is looking for a motivated and experienced Customer Support Manager to join our team on a full-time basis. As a Customer Support Manager, you will be responsible for overseeing and managing the customer support team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner.

Responsibilities: - Manage a team of customer support representatives, providing guidance, coaching, and feedback as needed - Monitor and analyze team performance metrics, identify areas for improvement, and implement strategies to enhance customer satisfaction - Develop and implement customer support policies and procedures to ensure consistent and high-quality service delivery - Handle escalated customer inquiries and issues, resolving them in a timely and satisfactory manner - Collaborate with other departments, such as product development and sales, to ensure a seamless customer experience - Stay up-to-date on industry best practices and trends in customer support to continuously improve processes and services

Requirements: - Minimum of 7 years of experience in customer support or a related field - Proven experience in a leadership role, with strong communication and interpersonal skills - Driven and dedicated individual with a strong sense of accountability and initiative - High emotional intelligence and ability to handle difficult situations with professionalism and empathy - Proficiency in using customer support software and tools - Bachelor's degree in business or a related field is preferred

Personality Traits: - Driven - Dedicated

Soft Skills: - Leadership - Emotional intelligence

Benefits: - Paid overtime - Life insurance - Paid sick leave

Working Environment: At Pine Labs, we uphold the highest standards of ethical conduct and integrity in all aspects of our business operations. You will join a team that values respect, diversity, and teamwork.

Application Deadline: June 20, 2024

Equal Opportunity Statement: Pine Labs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and encourage all qualified individuals to apply for our job opportunities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.