Customer Support Specialist

Job Description:

Delhivery is seeking a dedicated and energetic Customer Support Specialist to join our team in Mumbai, Maharashtra. As an Associate level position, the ideal candidate should have at least 2 years of experience in customer support. The Customer Support Specialist will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring high levels of customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues efficiently and effectively - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer needs are met - Identify and escalate priority issues to the appropriate teams - Provide feedback to management on customer trends and insights - Continuously improve customer service processes to enhance the customer experience

Requirements: - 2+ years of experience in customer support or a related field - Strong communication and interpersonal skills - Strategic planning and problem-solving abilities - Emotional intelligence and empathy towards customers - Ability to work in a fast-paced environment and adapt to change - Proficiency in MS Office and customer service software - Bachelor's degree in a related field preferred

Personality Traits: - Dedicated: Committed to providing excellent customer service - Energetic: Enthusiastic and proactive in engaging with customers

Soft Skills: - Strategic planning: Ability to think ahead and anticipate customer needs - Emotional intelligence: Understanding and managing emotions in customer interactions

Benefits: - Relocation allowance for candidates outside of Mumbai - Paid overtime for extra hours worked - Free accommodation for out-of-town employees

Working Environment: Our company offers a flexible work environment that embraces change with speed and efficiency. We value teamwork, creativity, and innovation in all aspects of our operations.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Delhivery is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.