Live Chat Specialist - Work from home

Job Description:

Myntra is seeking a motivated and resourceful Live Chat Specialist to join our team in Chennai, Tamil Nadu. As a Live Chat Specialist, you will be responsible for providing excellent customer service through online chat platforms, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This is a full-time, entry-level position with 1 year of experience required.

Responsibilities: 1. Respond to customer inquiries and resolve issues through live chat platforms. 2. Provide accurate information about products, services, promotions, and policies. 3. Assist customers with order tracking, returns, refunds, and exchanges. 4. Maintain a high level of professionalism and customer service at all times. 5. Collaborate with other team members to address complex customer issues. 6. Keep accurate records of customer interactions and feedback. 7. Stay up-to-date on product knowledge and company policies. 8. Identify opportunities for process improvements and customer satisfaction.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to effectively manage time and prioritize tasks. 5. Resourceful and motivated individual with a positive attitude. 6. Strong people management skills and the ability to work well in a team. 7. Innovative mindset and willingness to learn and adapt. 8. Comfortable working from home and managing a remote work environment.

Benefits: 1. Relocation allowance for eligible candidates. 2. Medical coverage for employees and their immediate family. 3. Free accommodation for employees working from home. 4. Opportunities for career growth and advancement within the company.

Working Environment: At Myntra, we encourage a culture of curiosity and questioning to fuel innovation and growth. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees.

Equal Opportunity Statement: Myntra is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, gender, religion, age, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.