Live Chat Specialist - Work from home

Job Description:

Goibibo is seeking a highly motivated Live Chat Specialist to join our team. This is a work-from-home position based in Kolkata, West Bengal, IN. As a Live Chat Specialist, you will be responsible for providing excellent customer service through live chat support. This is an entry-level position with 1 year of experience required.

Responsibilities: 1. Respond to customer inquiries via live chat in a timely and professional manner. 2. Assist customers with booking travel accommodations, providing recommendations, and resolving any issues they may encounter. 3. Use persuasion and strong communication skills to upsell and promote additional services. 4. Analyze customer feedback and provide recommendations for improvement. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Adaptability to work in a fast-paced environment and handle multiple chats simultaneously. 2. Confidence in communicating with customers and promoting products. 3. Strong persuasion and analytical skills to drive sales and resolve customer issues effectively. 4. Must have a reliable internet connection and a quiet workspace at home. 5. Excellent written communication skills. 6. Fluency in English and Hindi is required.

Benefits: 1. Travel opportunities for top performers. 2. Company-provided equipment. 3. Relocation allowance for eligible employees.

Working Environment: At Goibibo, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic. Our team is diverse, inclusive, and supportive of each other's success.

Deadline to apply: 2024-05-13

Equal Opportunity Statement: Goibibo is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.