Online Account Support Assistant

Mahindra Group is seeking a hardworking and motivated individual to join our team as an Online Account Support Assistant in Mumbai, Maharashtra. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Provide online account support to customers, assisting with account setup, login issues, and general inquiries. 2. Manage and resolve customer complaints or concerns in a timely and professional manner. 3. Monitor online account activity to ensure compliance with company policies and procedures. 4. Collaborate with internal teams to improve the overall customer experience. 5. Assist with data entry and maintenance of customer records in the online system. 6. Create reports and presentations to analyze account performance and identify areas for improvement. 7. Maintain a high level of emotional intelligence to effectively communicate with customers and colleagues.

Requirements: 1. Bachelor's degree in a related field. 2. Excellent presentation skills with the ability to communicate effectively both verbally and in writing. 3. Strong organizational skills and attention to detail. 4. Ability to work independently and prioritize tasks in a fast-paced environment. 5. Proficiency in Microsoft Office Suite and online account management platforms. 6. Demonstrated ability to work well under pressure and meet deadlines.

Benefits: 1. Disability insurance. 2. Remote work flexibility. 3. Dental insurance.

Working Environment: At Mahindra Group, we strive to cultivate a sense of ownership and responsibility at every level. Our team is dedicated to creating a collaborative and inclusive work environment where every voice is heard.

Equal Opportunity Statement: Mahindra Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

Deadline to Apply: June 27, 2024

We look forward to welcoming a dedicated Online Account Support Assistant to our team who shares our commitment to excellence and customer satisfaction. Apply now to join a dynamic and innovative company like Mahindra Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.