Online Account Support Representative

Job Description

Zoomcar is looking for a dynamic Online Account Support Representative to join our team in Chennai, Tamil Nadu, India. As an Associate Level employee with at least 3 years of experience in customer service and account management, you will be responsible for providing excellent support to our online customers.

Responsibilities: - Respond to customer inquiries and provide solutions in a timely manner via online communication channels such as email, chat, and social media - Assist customers with account setup, troubleshooting, and general inquiries - Collaborate with other departments to escalate and resolve customer issues - Maintain accurate records of customer interactions and transactions - Proactively identify and address potential customer concerns to ensure a positive experience - Contribute to the development of processes and procedures to improve overall customer satisfaction - Stay up-to-date on Zoomcar's products and services to effectively assist customers

Requirements: - Energetic and reliable individual with a passion for providing excellent customer service - Strong problem-solving and project management skills - Excellent communication and interpersonal skills - Ability to work independently as well as part of a team - Proficiency in using various online communication tools and platforms - Bachelor's degree in Business Administration or related field preferred

Benefits: - Company-provided equipment for work - Free accommodation for out-of-town employees - Dental insurance coverage - Opportunities for career growth and advancement

Working environment: At Zoomcar, we uphold the highest standards of ethical conduct and integrity. We foster a collaborative and inclusive work environment where employees are empowered to excel and grow in their careers.

Equal Opportunity Statement: Zoomcar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 13, 2024

If you meet the requirements and are excited to join the Zoomcar team as our Online Account Support Representative, please submit your resume and cover letter by the deadline to be considered for this position. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.