Online Client Support Representative

Job Description:

Shaadi.com, a leading online matrimonial service provider, is seeking a motivated and reliable Online Client Support Representative to join our team in Kolkata, West Bengal. As an Associate Level team member, you will be responsible for providing top-notch customer service to our clients through various online platforms.

Responsibilities: 1. Respond to client inquiries and concerns promptly and professionally via email, chat, and phone. 2. Assist clients with account setup, profile modifications, and troubleshooting technical issues. 3. Educate clients on the features and benefits of our services to enhance their user experience. 4. Monitor client feedback and escalate any issues or trends to the appropriate department. 5. Collaborate with other teams to ensure a seamless service experience for our clients. 6. Maintain accurate and detailed records of client interactions and transactions.

Requirements: 1. Minimum of 2 years of experience in a customer service or client support role. 2. Strong presentation skills and the ability to effectively communicate with clients of diverse backgrounds. 3. Excellent problem-solving abilities and the capacity to handle challenging situations with grace. 4. Proficiency in using online communication tools and platforms. 5. A positive attitude and a passion for providing exceptional customer service. 6. Bachelor's degree in a related field is preferred but not required.

Benefits: 1. Free accommodation for out-of-town employees. 2. Disability insurance to ensure financial protection in unforeseen circumstances. 3. Medical coverage to support your health and well-being.

Working Environment: At Shaadi.com, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees are valued and respected. We believe in fostering a collaborative and supportive work environment that encourages growth and development.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Shaadi.com is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.