Online Contact Center Specialist

Job Description:

Pepperfry is seeking an Online Contact Center Specialist to join our team in Kolkata, West Bengal, IN. As an Associate Level Specialist, you will be responsible for providing exceptional customer service and support to our online customers. The ideal candidate will have at least 3 years of experience in a contact center or customer service role.

Responsibilities: - Handle incoming customer inquiries via phone, email, chat, and social media - Assist customers with order processing, product inquiries, and issue resolution - Utilize company resources to provide accurate and timely responses to customer inquiries - Collaborate with other team members to ensure a seamless customer experience - Document customer interactions and feedback for continuous improvement - Meet or exceed productivity and quality metrics set by the company

Requirements: - Resourceful and dedicated individual with a strong customer service orientation - Excellent communication and persuasion skills - Ability to work effectively in a team environment - Strong problem-solving skills and attention to detail - Ability to adapt to a fast-paced and constantly changing work environment

Benefits: - Paid sick leave - Company-provided equipment - Travel and spending expenses covered

Working Environment: At Pepperfry, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and supportive work environment where every team member can thrive and grow professionally.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Pepperfry is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.