Online Customer Care Specialist

Job Description:

Lenskart is seeking a motivated and customer-focused individual to join our team as an Online Customer Care Specialist in Chennai, Tamil Nadu, IN. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Provide exceptional customer service through online platforms such as chat, email, and social media. 2. Respond to customer inquiries, resolve complaints, and provide solutions to ensure a positive customer experience. 3. Assist customers with product information, order status, and returns or exchanges. 4. Collaborate with other team members to address customer needs and escalations effectively. 5. Maintain a high level of professionalism and empathy in all customer interactions. 6. Adhere to company policies and procedures while handling customer concerns.

Requirements: 1. Reliable and resourceful individual who is passionate about providing excellent customer service. 2. Strong people management skills and the ability to work effectively in a team environment. 3. Excellent communication skills, both written and verbal. 4. Basic computer skills and familiarity with online platforms. 5. Ability to adapt to a fast-paced and dynamic work environment. 6. High school diploma or equivalent.

Benefits: 1. Free accommodation provided by the company. 2. Company transportation for easy commute. 3. Paid overtime opportunities for exceeding performance expectations.

Working Environment: At Lenskart, our focus is on exceeding customer expectations and delivering delight with every interaction. We strive to create a positive and supportive work environment where team members can grow and succeed.

Deadline to Apply: Interested candidates should apply by May 13, 2024.

Equal Opportunity Statement: Lenskart is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.