Online Customer Service Associate

As an Online Customer Service Associate at Tata Consultancy Services in Kolkata, West Bengal, IN, you will be responsible for providing exceptional customer service to clients in an online setting. This entry-level position requires a strong attention to detail, resilience, and adaptability.

Responsibilities: - Respond to customer inquiries via online chat, email, and phone - Assist customers with product information, troubleshooting, and order processing - Resolve customer complaints and issues in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to ensure customer satisfaction - Stay up-to-date on company products and services to provide accurate information to customers

Requirements: - Strong communication skills - Ability to work in a fast-paced environment - Attention to detail - Team player - Bachelor's degree preferred - No prior experience required, training will be provided

Benefits: - Medical coverage - Life insurance - Company equipment for remote work

Working environment: At Tata Consultancy Services, we value work-life balance and prioritize employee well-being. Our team is dedicated to creating a positive and inclusive work environment where all employees can thrive.

Deadline to apply: 2024-06-20

Equal Opportunity Statement: Tata Consultancy Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.