Online Customer Service Associate

Job Description:

BookMyShow is looking for a motivated and skilled Online Customer Service Associate to join our team in Kolkata, West Bengal. As an Associate Level employee, you will be responsible for providing excellent customer service to our online users.

Responsibilities: - Respond to customer inquiries and resolve issues through various communication channels including email, chat, and phone. - Ensure a high level of customer satisfaction by providing accurate and timely information. - Collaborate with internal teams to address customer needs and improve the overall customer experience. - Maintain detailed records of customer interactions and transactions. - Stay up-to-date on product offerings and promotions to provide accurate information to customers. - Contribute to the development and implementation of customer service strategies to improve efficiency and effectiveness.

Requirements: - 2 years of experience in customer service or a related field. - Strong communication skills and the ability to articulate solutions clearly and concisely. - Driven and confident with a passion for delivering exceptional customer service. - Excellent research and project management skills to effectively handle customer inquiries and issues. - Ability to work independently and as part of a team in a fast-paced environment.

Benefits: - Life insurance coverage - Paid Time Off (PTO) - Retirement plan options

Working Environment: At BookMyShow, we prioritize quality in all aspects of our work, products, and services. We encourage innovation, creativity, and teamwork to deliver the best possible customer experience.

Equal Opportunity Statement: BookMyShow is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected status.

Deadline to apply: 2024-06-20

If you meet the qualifications and are ready to join a dynamic team, we encourage you to apply for the Online Customer Service Associate position at BookMyShow.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.