Online Customer Service Manager

Job Description:

We are currently seeking an experienced Online Customer Service Manager to join our team at Goibibo in Chennai, Tamil Nadu. As the Online Customer Service Manager, you will be responsible for managing a team of customer service representatives and ensuring that our online customers receive top-notch service.

Responsibilities: 1. Oversee and manage the online customer service team to ensure timely and effective resolution of customer inquiries and issues. 2. Monitor performance metrics and implement strategies to improve customer satisfaction levels. 3. Develop and implement training programs to ensure that all team members are equipped to provide excellent customer service. 4. Communicate with internal departments to address customer concerns and provide feedback on customer service issues. 5. Utilize customer feedback to improve processes and procedures for better customer service. 6. Stay up-to-date on industry trends and best practices in online customer service. 7. Handle escalated customer complaints and issues in a professional and timely manner. 8. Collaborate with other departments to ensure a seamless customer experience across all online platforms. 9. Track and analyze customer service data to identify areas for improvement.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 6 years of experience in customer service, with at least 2 years in a supervisory or managerial role. 3. Excellent communication and interpersonal skills. 4. Strong leadership and team management abilities. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Resourceful and resilient personality traits. 7. Strong persuasion and presentation skills. 8. Equal Employment Opportunity statement (insert here).

Benefits: 1. Free accommodation for out-of-town employees. 2. Disability insurance coverage. 3. Opportunities for training and professional development. 4. Encouraging working environment that promotes growth through exploration and calculated risks.

If you meet the requirements and are ready to take on this exciting opportunity, please apply by the deadline of May 22, 2024. We look forward to reviewing your application and welcoming you to the Goibibo team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.