Online Customer Service Specialist

Job Description:

Tata Steel is seeking a dedicated Online Customer Service Specialist to join our team in Chennai, Tamil Nadu. As an Associate-level professional with at least 2 years of experience in online customer service, you will play a crucial role in ensuring customer satisfaction and loyalty.

Responsibilities: 1. Respond to customer inquiries promptly and professionally via online platforms such as email, chat, and social media. 2. Troubleshoot and resolve customer issues with a high level of empathy and accuracy. 3. Collaborate with internal teams to address customer concerns and provide timely solutions. 4. Monitor online reviews and feedback to identify areas for improvement in customer service. 5. Maintain a positive and customer-centric attitude in all interactions.

Requirements: 1. Adaptability: Ability to quickly adjust to changing priorities and customer needs. 2. Hardworking: Willingness to go above and beyond to provide exceptional service. 3. Creativity: Skill in finding innovative solutions to customer problems. 4. Emotional Intelligence: Ability to understand and manage emotions in a professional setting.

Benefits: - Profit sharing - Life insurance - Dental insurance

Working Environment: At Tata Steel, we prioritize building strong connections and treating colleagues like an extended family. You will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

Deadline to Apply: June 20, 2024

Equal Opportunity Statement: Tata Steel is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.