Online Customer Success Manager

Job Description:

BookMyShow is seeking an experienced Online Customer Success Manager to join our team in Chennai, Tamil Nadu, IN. As a mid-to-senior level professional with at least 7 years of relevant experience, you will be responsible for ensuring the success and satisfaction of our online customers.

Responsibilities: - Build and maintain strong relationships with our online customers, providing exceptional support and guidance to ensure their success - Serve as the primary point of contact for customer inquiries, issues, and escalations, working to resolve them in a timely and efficient manner - Collaborate cross-functionally with sales, marketing, product, and technical teams to drive customer success initiatives and meet business goals - Develop and maintain a deep understanding of our products and services to effectively support and advise customers - Monitor and analyze customer usage data to identify trends, opportunities, and areas for improvement - Track and report on key customer success metrics, including retention rates, satisfaction scores, and revenue growth

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven track record of at least 7 years in a customer success or account management role, preferably in an online or tech company - Strong project management and time management skills - Excellent communication and interpersonal skills - Ability to work independently and collaboratively in a fast-paced, dynamic environment - Hardworking and confident personality traits - Visa sponsorship available for qualified candidates - Willingness to travel for customer visits and industry events - Paid Time Off (PTO) and other competitive benefits offered

Equal Opportunity Statement: BookMyShow is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 27, 2024.

Join us at BookMyShow and be part of our vibrant and rewarding working environment, where we recognize and reward individuals based on their performance and merit. Apply today to make a meaningful impact in the world of online customer success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.