Online Customer Support Associate

Job Description:

FirstCry is currently seeking an enthusiastic and driven Online Customer Support Associate to join our team in Chennai, Tamil Nadu. As an Entry Level position, no prior experience is required, making this an excellent opportunity for motivated individuals looking to kickstart their career in customer support.

Responsibilities: 1. Respond to customer inquiries via email, chat, and social media in a timely and professional manner. 2. Assist customers with product selection, order placement, and issue resolution. 3. Monitor and manage customer reviews and feedback to maintain a positive online reputation. 4. Collaborate with internal teams to address customer concerns and ensure a seamless shopping experience. 5. Provide feedback to the management team on customer trends and issues.

Requirements: 1. High school diploma or equivalent. 2. Strong communication and interpersonal skills. 3. Ability to prioritize and multitask in a fast-paced environment. 4. Proficiency in using computers and navigating online platforms. 5. Strong negotiation skills and strategic planning abilities. 6. Driven and motivated attitude towards customer satisfaction.

Benefits: 1. Paid overtime for additional hours worked. 2. Life insurance coverage for peace of mind. 3. Training and professional development opportunities to enhance skills and career growth.

Working Environment: At FirstCry, we foster a supportive and collaborative working environment that encourages employees to explore new opportunities and take calculated risks for personal and professional growth. We believe in empowering our team members to reach their full potential.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: FirstCry is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.