Online Customer Support Officer

Job Description:

Blinkit, a leading e-commerce company based in Chennai, Tamil Nadu, is seeking a dynamic and customer-focused Online Customer Support Officer to join our team. As an Associate Level employee, you will be responsible for providing exceptional customer service and support to our online customers.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Assist customers with product information, order status, and issue resolution - Monitor customer feedback and work towards improving customer satisfaction - Collaborate with other departments to resolve customer issues effectively - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Identify and escalate priority issues to management as needed - Contribute to the development of best practices for customer support

Requirements: - 2 years of experience in customer support or a related field - Resourceful and independent with the ability to work with minimal supervision - Strong emotional intelligence and the ability to empathize with customers - Excellent time management skills and the ability to prioritize tasks efficiently - Proficiency in using customer support software and tools - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Dental insurance - Profit sharing - Employee discounts

Working Environment: At Blinkit, we believe in supporting our employees in their personal and professional development. We offer training opportunities, mentorship programs, and a collaborative work environment where you can thrive and grow in your career.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Blinkit is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from candidates of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.