Online Customer Support Officer

Job Description:

Microsoft India is seeking a dedicated Online Customer Support Officer to join our team in Mumbai, Maharashtra. As an Entry Level position, no prior experience is required, making this the perfect opportunity for passionate individuals looking to kickstart their career in customer support.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and professional manner - Provide technical support and troubleshoot customer issues related to Microsoft products and services - Maintain accurate records of customer interactions and transactions - Collaborate with other teams to escalate and resolve complex customer issues - Identify opportunities for product or service improvements based on customer feedback - Stay up-to-date on Microsoft products and services to provide accurate information to customers - Assist in the development and implementation of customer support strategies

Requirements: - Hardworking and passionate about providing exceptional customer service - Strong project management skills and ability to multitask in a fast-paced environment - Creativity in finding solutions to customer problems - Excellent communication and interpersonal skills - Basic knowledge of Microsoft products and services is a plus

Benefits: - Paid sick leave - Profit sharing opportunities - Remote work flexibility

Working Environment: At Microsoft India, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity in our team, creating an environment where everyone feels valued and supported.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Microsoft India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workforce where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.