Online Customer Support Officer

Swiggy, a leading online food delivery platform in Delhi, is seeking a dynamic individual to join our team as an Online Customer Support Officer. This is a full-time position at the Associate Level, requiring a minimum of 3 years of experience in customer support or a related field.

As an Online Customer Support Officer at Swiggy, your primary responsibility will be to provide exceptional customer service to our online users. This includes responding to inquiries, resolving issues, and ensuring customer satisfaction. You will need to be adaptable and driven, able to think on your feet and provide solutions in a fast-paced environment.

Key responsibilities include: - Managing and responding to customer inquiries via email, chat, and phone - Investigating and resolving customer complaints and issues in a timely manner - Providing information about products, services, and promotions - Escalating any unresolved issues to the appropriate department - Collaborating with other team members to improve customer support processes - Conducting research to stay up-to-date on industry trends and best practices

In addition to strong problem-solving and communication skills, the ideal candidate for this role will possess a strong sense of teamwork and the ability to work well under pressure. You should also have a passion for customer service and a willingness to go above and beyond to ensure customer satisfaction.

Swiggy offers competitive benefits including life insurance, medical coverage, and paid time off (PTO). Our working environment is one that cultivates a sense of ownership and responsibility at every level, empowering employees to take initiative and drive results.

If you are interested in joining the Swiggy team as an Online Customer Support Officer, please apply by the deadline of July 1, 2024. We are an equal opportunity employer and welcome applicants from all backgrounds.

Come be a part of our team and help us deliver an exceptional experience to our customers every day!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.