Remote Support Associate

Job Description:

Zomato is currently seeking a Remote Support Associate to join our team in Chennai, Tamil Nadu. This is a full-time entry-level position ideal for individuals with at least 1 year of experience in customer support or related fields. As a Remote Support Associate, you will be responsible for providing excellent customer service and technical support to our users via phone, email, chat, and other communication channels.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner - Troubleshoot technical issues related to our platform and provide solutions to ensure customer satisfaction - Proactively identify and escalate any trends or recurring issues to the technical support team - Maintain accurate and detailed records of customer interactions and resolutions - Collaborate with cross-functional teams to improve customer experience and service delivery - Stay up-to-date on product updates, features, and policies to provide accurate information to customers

Requirements: - Driven and resilient individual who is passionate about providing excellent customer service - Strong persuasion and critical thinking skills to effectively communicate with customers and resolve issues - Excellent communication skills in English (additional languages are a plus) - Ability to work independently and efficiently in a remote work environment - Basic technical knowledge and familiarity with customer support tools and software - Bachelor's degree or equivalent work experience in a related field

Benefits: - Profit sharing opportunities - Gym membership benefits - Visa sponsorship for eligible candidates - Equal opportunity employer promoting equality and fairness for all employees

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Zomato is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.