Support Manager

Job Description:

Xiaomi India is seeking a passionate and independent Support Manager to join our team in Bangalore, Karnataka. As a Support Manager, you will be responsible for overseeing our customer support operations and ensuring excellent service delivery to our customers.

Responsibilities: - Manage a team of support representatives, including recruitment, training, and performance management - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze support metrics to identify areas for improvement - Handle escalated customer complaints and ensure timely resolution - Collaborate with other departments to address customer issues and improve processes - Stay up-to-date on industry trends and best practices in customer support - Report on team performance and provide regular updates to senior management

Requirements: - Bachelor's degree in Business Administration or a related field - 7+ years of experience in customer support or a related field - Strong leadership and communication skills - Proven ability to work independently and in a team environment - Excellent problem-solving and decision-making skills - Knowledge of CRM systems and customer support tools - Passion for customer service and delivering exceptional experiences

Personality traits: Passionate, independent

Soft skills: Teamwork, problem-solving

Benefits: - Disability insurance - Remote work flexibility - Employee discounts

Working environment: At Xiaomi India, you will flourish in a culture that embraces change and responds resiliently. Our team is dedicated to providing innovative solutions and creating a supportive work environment where employees can grow and succeed.

Deadline to apply: 2024-05-22

Equal Opportunity Statement: Xiaomi India is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual background or identity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.