Support Specialist - Work from home

Job Description:

Goibibo, a leading travel and booking platform, is seeking a talented Support Specialist to join our team and work from home in Delhi, India. As a Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the first point of contact for any inquiries or issues that our customers may have, and it will be your responsibility to ensure that all their needs are met in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot technical issues related to the Goibibo platform and provide solutions to customers. 3. Assist customers with booking reservations, changing flights, and resolving payment issues. 4. Research and resolve customer complaints and escalate as needed to ensure customer satisfaction. 5. Provide accurate and up-to-date information to customers regarding travel policies and procedures. 6. Maintain a high level of customer service and handle difficult or sensitive situations with empathy and professionalism. 7. Work closely with other departments within the company to resolve customer issues and improve overall customer experience. 8. Meet and exceed performance metrics related to customer satisfaction, response times, and issue resolution.

Requirements: 1. Minimum of 2 years of experience in a customer service or technical support role. 2. Reliable and energetic personality traits with a positive attitude. 3. Strong negotiation and research skills. 4. Excellent communication skills, both verbal and written. 5. Ability to work independently and efficiently in a remote work environment. 6. Proficiency in using computer systems and software. 7. Experience with travel or booking platforms is a plus.

Benefits: 1. Joining Bonus for new hires. 2. Paid overtime opportunities. 3. Company-provided equipment for remote work. 4. Opportunities for growth and career development within the company.

Working Environment: At Goibibo, we embrace a culture that challenges norms and encourages bold thinking. We value diversity, creativity, and innovation in everything we do. Our team is dedicated to providing exceptional service to our customers and creating a positive work environment for all employees.

Equal Opportunity Statement: Goibibo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other category protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 8, 2024.

If you meet the requirements for this position and are looking for a rewarding career opportunity in the travel industry, we encourage you to apply to join the Goibibo team as a Support Specialist. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.