Web Chat Assistant

Job Description:

We are seeking a dynamic and energetic Web Chat Assistant to join our team at Licious in Mumbai, Maharashtra. As a Web Chat Assistant, you will be responsible for providing excellent customer service and support through online chat platforms. Your main goal will be to assist customers with their inquiries, provide product information, and resolve any issues they may have in a timely and professional manner.

Responsibilities: - Engage with customers through web chat platforms to provide information about our products, promotions, and services - Assist customers with placing orders, tracking shipments, and processing returns - Troubleshoot and resolve customer issues effectively and efficiently - Maintain a high level of professionalism and customer service at all times - Collaborate with other team members to ensure customer satisfaction and retention - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge, policies, and procedures

Requirements: - 3 years of experience in customer service or a related field - Energetic and driven personality with a passion for helping others - Excellent presentation and communication skills - Ability to adapt to changing situations and handle multiple tasks simultaneously - Strong problem-solving skills and attention to detail - Proficiency in using web chat platforms and other customer service tools - Flexibility to work in a fast-paced environment and handle high volume chat sessions

Benefits: - Company transportation provided - Travel and spending expenses covered - Employee discounts on Licious products - Opportunities for growth and advancement within the company

Working Environment: At Licious, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work with a diverse and passionate team in a collaborative and supportive environment.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Licious is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.