Web Chat Assistant - Work from home

Job Description: Meesho is seeking a dedicated and adaptable Web Chat Assistant to join our team and work from home in Bangalore, Karnataka. As an entry-level position, no prior experience is required, just a willingness to learn and grow within our organization.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Assist customers with product information, order tracking, and issue resolution - Maintain a positive and professional attitude in all customer interactions - Collaborate with team members to ensure customer satisfaction and retention - Stay up to date on product knowledge and company policies - Meet and exceed performance goals and metrics set by the company

Requirements: - Excellent communication and typing skills - Strong emotional intelligence and ability to empathize with customers - Ability to adapt to different situations and handle pressure effectively - Basic computer skills and familiarity with web chat platforms - Reliable internet connection and a quiet workspace at home - High school diploma or equivalent

Personality Traits: We are looking for individuals who are dedicated to providing exceptional customer service and are adaptable in a fast-paced environment. The ability to stay calm under pressure and maintain a positive attitude is crucial for success in this role.

Soft Skills: Emotional intelligence and adaptability are essential soft skills needed to excel as a Web Chat Assistant. Understanding and empathizing with customers, as well as being able to navigate various situations with ease, will set you up for success in this role.

Benefits: Meesho offers medical coverage, parental leave, and remote work flexibility for our employees. We believe in creating a supportive and inclusive working environment where everyone has the opportunity to thrive.

Working Environment: At Meesho, we strive for excellence and uphold high standards in all endeavors. We value teamwork, communication, and a growth mindset, and we are committed to providing a positive and fulfilling work experience for all our employees.

Equal Opportunity Statement: Meesho is an equal opportunity employer and we celebrate diversity in the workplace. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will be considered for employment.

Deadline to Apply: Interested candidates must submit their applications by May 8, 2024, to be considered for the Web Chat Assistant position at Meesho. Join us in revolutionizing the way people connect and shop online!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.