Web Chat Associate - Work from home

Job Description:

Vedantu, an innovative online education platform, is looking for a dedicated and confident individual to join our team as a Web Chat Associate. This is a full-time, entry-level position with the opportunity to work from home in Kolkata, West Bengal, India.

Responsibilities: - Engage with customers via web chat to provide support, answer questions, and resolve issues in a timely and professional manner - Utilize strategic planning and decision-making skills to address customer inquiries effectively - Maintain a high level of customer satisfaction and ensure positive interactions with every customer - Collaborate with team members to improve processes and enhance the customer experience - Leverage data to inform decisions and drive strategic initiatives for continuous improvement - Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction

Requirements: - Strong communication skills and the ability to effectively interact with customers in a professional manner - Ability to work independently and as part of a team in a virtual setting - Proficiency in using chat platforms and other online communication tools - Strong problem-solving skills and the ability to think critically to resolve complex issues - A willingness to learn and adapt to new technologies and processes - Bachelor's degree preferred, but not required - No prior experience necessary - we are looking for individuals with a positive attitude and a desire to grow in a fast-paced environment

Personality Traits: Dedicated, confident

Soft Skills: Strategic planning, decision-making

Benefits: - Remote work flexibility - Gym membership - Travel and spending expenses

Equal Opportunity Statement: Vedantu is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: June 11, 2024

If you are looking for a dynamic and rewarding role where you can make a positive impact in the online education space, apply now to join the Vedantu team as a Web Chat Associate!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.