Remote Web Chat Manager

Job Description:

As a Remote Web Chat Manager at Paytm, you will be responsible for overseeing a team of chat agents who provide customer support through web chat channels. You will be tasked with managing the team's performance, ensuring timely resolution of customer inquiries, and maintaining a high level of customer satisfaction.

Responsibilities: - Manage a team of web chat agents, providing guidance, feedback, and support as needed - Monitor chat conversations to ensure quality and accuracy of responses - Develop and implement processes to improve efficiency and effectiveness of the team - Collaborate with other departments to address customer issues that require escalation - Analyze chat data and provide insights to drive continuous improvement in customer support - Stay updated on industry trends and best practices in web chat support

Requirements: - 8 years of experience in customer service, with at least 3 years in a supervisory role - Strong communication and leadership skills - Energetic and motivated with a positive attitude - Ability to adapt to new technologies and changing business environments - Attention to detail and good problem-solving skills

Benefits: - Vision insurance - Gym membership - Company transportation

Equal Opportunity Statement: Paytm is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, or any other factor. We encourage individuals of all backgrounds to apply.

If you meet the requirements and are looking for a challenging yet rewarding opportunity in customer support management, we encourage you to apply before the deadline on May 31, 2024. Join our team and be a part of an organization that upholds the highest standards of ethical conduct and integrity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.