Web Chat Manager

Job Description:

We are looking for a dedicated and experienced Web Chat Manager to join our team at Indian Oil Corporation in Kolkata, West Bengal. As the Web Chat Manager, you will be responsible for overseeing and managing all aspects of our web chat platform to ensure seamless communication with our customers.

Responsibilities: 1. Supervise and lead a team of web chat representatives to ensure high-quality customer service. 2. Monitor and respond to customer inquiries and issues in a timely and professional manner. 3. Develop and implement strategies to improve customer satisfaction and increase efficiency. 4. Analyze data and metrics to identify trends and make recommendations for continuous improvement. 5. Collaborate with other departments to ensure a cohesive and consistent approach to customer communication. 6. Train and mentor team members to promote a culture of teamwork and project management. 7. Stay up-to-date on industry trends and best practices in web chat management.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 5 years of experience in web chat management. 3. Strong communication and problem-solving skills. 4. Reliable and hardworking with a positive attitude. 5. Ability to work well in a team environment. 6. Project management skills. 7. Experience with CRM systems and other relevant software. 8. Knowledge of customer service principles and practices.

Benefits: 1. Free accommodation for outstation employees. 2. Paid Time Off (PTO) for vacation and holidays. 3. Travel opportunities for training and conferences.

Working Environment: At Indian Oil Corporation, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in providing a supportive and collaborative environment where every team member can thrive and grow.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Indian Oil Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.