Web Chat Specialist

As a Web Chat Specialist at Ather Energy in Bangalore, Karnataka, you will be responsible for providing excellent customer support through web chat channels. This role requires a dedicated and passionate individual who possesses strong analytical skills and strategic planning abilities.

Responsibilities: - Respond to customer inquiries and issues through web chat in a professional and timely manner - Troubleshoot technical problems and provide solutions to customers - Proactively engage with customers to provide product information and assistance - Collaborate with other team members to ensure consistent and high-quality customer support - Keep accurate records of customer interactions and transactions - Provide feedback to management on customer trends and issues

Requirements: - 2 years of experience in a customer support role, preferably in a web chat environment - Strong communication skills and the ability to effectively convey information to customers - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using web chat platforms and customer support software - Excellent problem-solving skills and attention to detail

Benefits: - Joining Bonus - Medical coverage - Profit sharing

Working Environment: At Ather Energy, we value our employees and support them in their personal and professional development. Our team is dedicated to creating an inclusive and collaborative work environment where everyone can thrive.

Equal Opportunity Statement: Ather Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-08

Join us at Ather Energy and be a part of a dynamic team that is revolutionizing the electric vehicle industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.