Senior Manager Operations

Role: Senior Manager Operation s - Offshore Banking BPS

Location: Chennai

Experience: 10+ years of relevant experience

Job Description:

We are seeking an experienced and dynamic Operations Manager to lead the delivery of offshore banking Business Process Services (BPS) operations. The ideal candidate will have a proven track record of managing operations and delivering exceptional results in the banking sector, with specific expertise in UK savings bank operations. In this role, you will be responsible for managing service level agreements (SLAs), leading and developing a team, driving process improvements, managing changes, and mitigating risks to ensure the smooth and efficient operation of offshore banking services.

Responsibilities:

• Service Delivery: Oversee the end-to-end delivery of offshore banking BPS operations, ensuring compliance with SLAs, quality standards, and regulatory requirements.
• Leadership: Lead, mentor, and develop a team of operations professionals, providing guidance, support, and coaching to achieve performance targets and career growth.
• Relationship Management: Build and maintain strong relationships with clients, understanding their needs, addressing concerns, and driving continuous improvement in service delivery.
• Improvement: Identify opportunities for process optimization, automation, and efficiency enhancements to drive operational excellence and cost savings.
• Management: Lead the implementation of changes in processes, systems, or organizational structure, ensuring smooth transitions and minimal disruption to operations.
• Management: Identify, assess, and mitigate operational risks, implementing controls and contingency plans to safeguard business continuity and minimize exposure.
• Monitoring: Develop and maintain performance metrics and KPIs to track operational performance, analyze trends, and drive continuous improvement initiatives.

Behavioral Skills:

• Proven ability to inspire, motivate, and lead teams to achieve performance targets and exceed client expectations.
• Thinking: Strong analytical and strategic planning skills to identify opportunities, anticipate challenges, and drive long-term business success.
• Excellent verbal and written communication skills to effectively convey ideas, influence stakeholders, and build collaborative relationships.
• Demonstrated ability to analyze complex issues, identify root causes, and develop pragmatic solutions to overcome operational challenges.
• Management: Experience in leading organizational change initiatives, fostering a culture of innovation, adaptability, and continuous improvement.
• Management: Proven ability to build and maintain effective relationships with internal and external stakeholders, including clients, senior management, and cross-functional teams.

Qualifications:

• degree in business administration, finance, or a related field; MBA or relevant professional certification preferred.
• of 10 + years of experience in operations management, preferably in the banking or financial services industry.
• record of success in managing offshore banking BPS operations, with specific expertise in UK savings bank operations.
• knowledge of banking products, processes, regulations, and industry best practices.
• in project management methodologies, tools, and techniques.
• in continuous improvement initiatives.