Service Desk Analyst - Urgent

We are looking for a focused Service Desk Analyst to join our stellar team at Smartek21.com in Pune.
Growing your career as a Full Time Service Desk Analyst is a fantastic opportunity to develop competitive skills.
If you are strong in leadership, problem-solving and have the right mindset for the job, then apply for the position of Service Desk Analyst at Smartek21.com today!

SmarTek21 was founded in 2006 as an IT services company focused on Microsoft technologies that rapidly widened to provide high-end consulting and development services in multiple technology areas and platforms. Our services areas focus on product architecting and development, digital transformation and data/apps integration, cloud enablement/ migration, and AI based conversation and transaction platform. For our Products, SmarTek21's flagship enterprise Conversational AI and Cloud-based Data Management solutions help transform the relationship between an organization and its data.

Job Description

• Excellent spoken & written English language skills
• Customer service skills ability to communicate effectively with internal & external customers
• Ability to identify and diagnose issues and problems
• Categorize and record reported queries and provide First call solutions
• Support Problem identifications
• Advise users on an appropriate course of action
• Perform remote technical troubleshooting and offer solutions.
• Direct unresolved issues to the next level of support, by logging the issue in Service Now
• Contributes to the creation of support documentation.
• 0-2 years+ Service Management experience in L1 and L2 call center operations
• Experience with Service Now and other ITSM systems.
• Ability to look to ways to improve the existing process and service.

Qualifications

• 0-2 years+ Service Management experience in L1 and L2 call center operations
• Experience with Service Now and other ITSM systems.
• Ability to look to ways to improve the existing process and service.

Additional Information

SmarTek21 is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, State, or local protected class.All your information will be kept confidential according to EEO guidelines.

Benefits of working as a Service Desk Analyst in Pune:

● Learning opportunities
● Advancement opportunities
● Attractive package