Specialist , Customer Operations

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Specialist 2, Account Management (Distribution)

• Business Operations account management , Order to Cash & Customer support , Liaising with sales team managing forecast, inventory; Analyze customer’s demand and request for supply allocation to close Customer’s demand & sales Forecasts gaps. 
•  Work with sales team to bring in the right Quantity and mix of supply to support the Sales Forecast
• Validate and process orders in ERP system, daily review backlog and ensure smooth delivery & timely supply arrival into the HUBs or arrival into customer directly.
• Liaise with supply chain planning team to secure supply and manage customer backlog priority
•  Ensure Monthly & Quarterly Volume Targets are met.
•  Deal with day to day customer enquiry and escalate within cross functional teams to prioritize based on BU directives
•  Keep minimum WOS targets actively monitor channel inventory situation 
• Operational model optimization: understanding of incoterms, freight terms and logistical references
•  Monitor Risk of Loss lag days to avoid Revenue recognition reversal.
•  Support Customer’s EDI requirements. Link up logistics team, ERP teams to work on it.
• Work with customers to solve POS and inventory reporting issues
•  Support finance team to deal with customer credit issues
• MIS reporting – Daily, weekly, monthly backlog/shipment monitoring
•  Sales Operations account management Finance & legal support
• New customer set up; New hub set up
•  Work with cross functional team to set up POS and inventory reporting
• Cope with internal audit process for quarter end revenue recognition testing.
•  Billing corrections & disputes disposition together with finance
•  Maintain customer master accounts in lieu with the contract
• Provide operational inputs/suggestions during customer contract review

Qualifications

1. Bachelor’s degree or above. MBA in Marketing/Operations preferable

2. Min 3 years account management/order fulfillment/customer service/supply chain planning experience in the electronic industry (semiconductor, Storage, IT etc.); Experience working with large distributions is a plus.

3. Excellent communication/inter-personal skills

4. Good understanding of the diversified business models of storage industry and familiar with the various operational models’ behavior (e.g. direct sales, distribution, VMI, Consignment etc)

5. Capable of quickly analyzing and resolving complicated business issues 

6. A result-driven team player and solution provider; Able to work under dynamic business environment with pressure;

7. Excellent at Microsoft Office application (e.g. Excel) and ERP (Oracle/SAP);

Additional information

All your information will be kept confidential according to EEO guidelines.

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.