At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
The Customer Service team is the group of experts that can help our customers with anything they need to use the FourKites platform successfully. From a question about an integration to troubleshooting a bug, our customers, partners and employees rely on the Product Support team for quick and helpful responses. As the Specialist, Customer Service your charter is to deliver a best in class customer experience for any stakeholder interacting with our Customer Service team. The Specialist of Customer Service will play a key role in product modernization, and Enhancing platform experience for customers by providing Product feedback. Key behaviors to be successful in this role require an individual that strongly believes the organization is stronger as a team than as one individual, someone who is excited to learn newer products and coach the team on the same. FourKites brand is synonymous with best in class in the market and this carries through to each team member every day.
What you'll be doing :
Who you are:
Who we are:
FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.
Benefits
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