Sr. Executive / Ocean Export Customer Service

Job Description

About BDP International:

PSA BDP, a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, is headquartered in Philadelphia, USA. It serves a wide range of multinational customers across diverse industry verticals, providing services that include lead logistics (LLP) and fourth-party logistics (4PL) solutions; ocean, air, rail and road transportation; barge services; complementary port services; origin management, export freight forwarding; import customs clearance and regulatory compliance; trade compliance, analytics and optimization solutions; contract logistics; project logistics; warehousing, and supply chain visibility and predictive ETA tracking through proprietary Smart technology and applications. PSA BDP is a unit of PSA International, a leading global port operator and trusted supply chain partner to cargo stakeholders.

Responsibilities:

• Liaison with customers, overseas office and vendors and a high level of customer services is required.

• Update and maintain information / shipment related data in computer system for preparation of documents and tracking visibility.

• Ensure compliance with the standard operating processes and Customer SOPs

• Check and prepare all documentation to ensure details are correct and compliant as per requirements

• Ensure the goods handling at our end are in compliance with overseas countries requirements

• Accrual of Invoices / debit note in Computer system and handover to Finance team.  

• Special instruction as per SOP needs to be followed.

• Liaise with CHB team for custom clearance related activities.

• Follow up with carrier for shipment status along with vessel ETA

Academic Qualifications:

• 4-5 years of relevant experience from freight forwarding Ocean Exports background
• Good communication, Interpersonal skills.
• DG experience will be added advantage

Knowledge/ Skills

• Result oriented and target driven professional.
• Strong problem-solving and out of box thinking skills. 
• Adaptability and go getter attitude. 
• Good Interpersonal skills and Good Analytical bent of mind.
• Good communication and Presentation skills.
• Good knowledge of MS Office.

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