Technical Service Executive

Position Purpose

To support Technical Service Manager to maintain and grow business by locally evaluating & testing products (especially construction chemical applications like skim coat, tile adhesives, tile grout) and developing formulations for customers and against competitors.

To support sales by providing a full range of technical support to customers and distributors including technical training of products and developing formulations.

Responsibilities

• Prepare test specimen, test, analyze and report

• Record and maintain test results and the records thereof and writes test reports for internal or external purposes.

• Assist in research to develop custom products and to provide technical support and training to sales, manufacturing, and management on existing or new products.

• Assist in determination of product formulations as necessary for product specification compliance.

• Assist in development of new application or product.

• Assist in preparing reports and presentations.

• To prepare technical reports on product complaints for technical or application issues

• To provide training / presentation to clients, colleagues as required.

• Manage laboratory activities in an efficient, safe, and productive manner.

• Clean, maintain, and calibrate laboratory instruments and equipment.

• To visit customers to promote products and engage with them on technical or application difficulties.

• Performs other duties as required or assigned.

Qualifications

Graduate degree in Chemistry or Engineering (Civil or Chemical) with a specialization in Polymer being an advantage.

Min. 4 years' experience in formulating construction chemicals related products preferably cement related products.

Knowledge & Skills

Excellent English communication (spoken & written) is mandatory

Must have basic knowledge of chemistry/ polymer science,

Must have knowledge of cement chemistry and / or polymer modified cementitious applications and products, and how to formulate these.

Understanding of testing standards for cement applications.

Ability to handle basic testing and analytical instruments.

Intermediate level of knowhow of MS Office (Excel, PowerPoint, Word)

Personal Attributes

Self-motivated with a drive for success

Strong analytical and problem solving mindset