Community Moderator

Job Title : Community Moderator - Oracle University

Job Location : Bengaluru / Hyderabad / Delhi/NCR

Mode of Employment : Contract

Exp Range : 2-6 years

Position Overview :

Looking for a qualified Community Moderator to build engagement with our online forum, connect with our customers, facilitate community discussions, and moderate online conversations within a social context.

Skills Required :

• Entry level: Work in shifts 24/7
• Non-billable Contractor (Temp Staff)
• Academic Qualification
• Graduate or Post-graduate preferably in Marketing Communications or Journalism
• OR
• Degree in BSc Computer Science, BCA , Advanced Certificate in Computer Training (GNIIT)
• Basic IT aptitude to be able to understand Oracle Products and how they are organized
• 2+ years of experience in the education industry / social media platforms / Community Moderation
• Exceptional written and verbal communication skills (since the role is customer-facing) -- a “people person” with great customer service skills.
• Excellent social media aptitude: How platforms work, collaborative learning, how to keep customers engaged on the platform
• Problem solving and troubleshooting skills

Roles & Responsibilities :

• Encouraging the discussions in the forum by posting relevant questions and answering questions asked by the community members in a timely manner
• Review and take action on items in the Moderation queue.
• Establish boundaries and rules to monitor for unrelated or inappropriate content
• Split threads that need to be represented as separate topics.
• Merge threads that are near duplicates, and need to have their comments contained in a single conversation.
• Move discussions from one location to another within the My Oracle Support Community.
• Soft delete content (mistake posts, unintentional duplicates, etc.)
• Post content related to Oracle Technologies, New features. market trends etc.
• Ensure consistency with the marketing and content team to optimize brand messaging in a consistent manner
• Suggest new ways to attract and engage with our customer base
• Measuring the growth of the community and identifying the gaps that will help in improving
• Come up with suggestions and ideas that will help with the user experience
• Think like a marketer and assist in overall marketing campaign ideas
• Creating concise and error-free content
• Maintain the Moderation Guidelines and ensure they’re kept up-to-date
• Stay up-to-date with digital technology trends