Manager - Digital Product Management

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we are supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services.  With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.  EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

This position will be part of a fast-paced & innovative team within Enterprise Digital and Data Solutions (EDDS). EDDS team drives innovation, delivering products and solutions across the entire lifecycle of customers, partnering with other Business Units and Centers of Excellence and advancing our goal of becoming an essential part of our customers’ digital lives. A key part to accomplishing this vision, is knowing our customers (individuals and businesses) and having a holistic understanding of them. The role is an integral part of EDDS and supports Customer 360, an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights and linkages. This is fundamentally reshaping our ecosystem and the way we engage with our customers by leveraging industry leading Amex data assets, next-gen machine learning algorithms and Big Data environment.

Responsibilities:

As a Product Manager driving the enablement and adoption of Enterprise use cases, you will partner closely with Enterprise teams across Acquisition, Compliance, Credit & Fraud Risk, Privacy, Servicing, Marketing, Data Science, Data Governance, Platforms and Technologies to drive the Customer 360 product vision and strategy, supporting modernization of the platform.

We’re looking for a high caliber Product Manager who is able to work in a cross-functional team and deliver on the following goals and objectives:

• Lead ongoing management and support to enable use cases and Product journeys
• Lead ongoing management and optimization of product backlogs, including partnership management, operational efficiency, and collaborating across a wide net of stakeholders including Product, Technology, Strategy, Compliance, Credit & Fraud Risk, Servicing and Operations
• Support overall program management efforts including tracking project status, managing, and escalating risks and issues
• Manage specific tracks of product /capability development efforts from ideation to launch and maintenance
• Define, measure and report on metrics related to product launch, process efficiency and performance
• Effectively lead a team of high-performing product analysts and demonstrating qualities consistent with AMEX leadership dimensions (motivate, inspire, influence, deliver)
• Partnering with use case owners and other stakeholders to ensure smooth delivery of end to end product and capability, identifying needs, opportunities and gaps

Minimum Qualifications:

This high energy individual must have the following qualifications:

• 5+ years Data Management and/or Product Development in building and launching data capabilities
• Strong quantitative skills with hands on experience analyzing large amounts of data and data flows to identify patterns/insights and generate actionable recommendations with measurable value. Ability to compile, summarize, communicate and present findings with senior leadership. 
• Experience in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
• Proven track record of driving results in a fast-paced environment and needing to make decision with imperfect information. Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Excellent communication skills with the ability to engage, influence, negotiate and inspire partners and stakeholders across geographies to drive collaboration and alignment. Ability to understand complex business problem and translate complex data solution in a simplified manner for business partners.

Preferred Qualification: 

• Product, data migration, data analytical working experience is a plus
• Experience driving complex, transformational initiatives across multiple teams is a plus
• Hands-on experience with data science and data analytical is a plus
• Hands-on experience with Programming languages (e.g., SQL, Hive) and willingness to learn new tools & programming languages and Big Data techniques is a plus
• Experience with software development or technical product manager experience is a plus
• People leader experience is a plus. Ability to build trust with and inspire your team

What is it about you?

• You hold yourself accountable
• You have the ability to understand complex business problems with ease.
• You have the ability to translate complex data solutions in a simplified manner for business partners.
• You make decisions with imperfect information.
• You solve complex problems with a highly analytical approach.
• You’re methodical in how you recover from mistakes and crisis.
• You operate optimally under extreme pressure.
• You can build trust with and inspire your team.
• You’re excellent at understanding competing priorities

Educational requirement: Advanced degree in business management/computer science or related field or equivalent work experience.  A good balance of data, technical & business knowledge with a proven track record of driving digital innovation and business metrics with a customer-first mindset. 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.