Officer Fulfillment

JOB TITLE

Officer – Fulfilment

GRADE

DM-I

DEPARTMENT

Operations

LOCATION

HO

SUB-DEPARTMENT

TYPE OF POSITION

Full-time

REPORTS TO

AM - Fulfillment

REPORTING INTO

NA

ROLE PURPOSE & OBJECTIVE

• for timely delivery of debit cards, cheque books, PIN’s and statements to customers and PGK’s, insta- kits and demand draft stationery to branches
• stock of PGK’s at branches and ensure that branches have sufficient buffer stock to meet demand
• returned deliverables and ensure their delivery or destruction, as per TAT
• MIS reports and exception reports pertaining to deliverables

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• / OPEX Budgets resting with the role
• Buying / Procurement
• Revenue
• Managed
• Number of vendors / consultants
• Number of portfolio products
• Volume of products and services
• Quantity of equipment / stocks / projects / etc.
• Credit files received / underwritten
• Volume of new hires onboarded
• Volume of recruitment etc.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

• files for manufacturing debit cards, cheque books, PINs and statements are sent to vendors on the same day
• physical statements and letters with e-statements and e-letters to reduce costs

Customer

• resolution of service requests and complaints within timelines
• no customer data is compromised
• that debit cards, cheque books, statements, letters etc., sent to customers conform to minimum standards stipulated by the Bank

Internal Process

• to internal guidelines on management of deliverables
• inventory/details of secured stationary as per business and compliance requirement
• for availability of secured stationary at branches; monitor record of destruction of secured stationary
• process of dual custody of Security Stationery at HO

Learning & Innovation

Complete allotted trainings and online modules within stipulated time-lines

• REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate in any discipline

Experience

2+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude

Certifications

NA

Functional Skills

Knowledge of general banking operations

Well versed in Microsoft Excel

Vendor management

Knowledge of regulatory guidelines on debit cards, cheque books and customer service

Behavioral Skills

• communication skills – both oral and written
• interpersonal management skills
• solving skills
• management
• to quality and eye for detail

Competencies Required

• Execution

KEY INTERACTIONS

INTERNAL

EXTERNAL

• Manager – Liabilities Operations
• Manager – Payments
• Ops Officer and Customer Care Representative
• Manager
• Auditor
• / Assistant Manager – Digital Customer Acquisitions
• / Assistant Manager – Electronic Banking
• / Assistant Manager / Team Leader – Phone Banking
• for deliverables (debit cards, cheque books, PINs, statements etc.)
• / India Post