Process Analyst

Job Description

Job Description:

Job Title: Operational Process Engineer

Location: Bangalore, India

Role Description

The role of an operations engineer (Developer) is to analyze, design, develop and deploy intelligent automations using any or combination of tools and techniques viz. RPA/AI/ to streamline the operational functions. The role includes but not limited to:

Technology Development: Operations Engineer is responsible for analyzing business cases, capture requirements, designing, developing and delivering the intelligent automations to accomplish business goals. Key responsibilities of this role include active participation in the design of their solution components, investigating re-use, ensuring that solutions are fit for purpose and maintainable, and can be integrated successfully into the overall solution and environment with clear, robust and well tested deployments.

Technology Support: Being a qualified technician, the associate will investigate and fix the issues encountered by the underlying solution to ensure no service disruption to the automated processes. According to the severity, the associate will engage the senior developers , platform engineers and laisse with interface application IT and  RPA CoE to resolve the issues

Others: The associate will report and escalate the operational issues (both technical & business) as per the reporting protocol established in the functional area.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Understand the requirement of business processes and conduct analysis for automation feasibility
• Analyze, design, develop, test, deploy and support RPA solution
• Delivery of functional Blue Prism code whilst adhering to SDLC framework and departmental best practices for Analysis/ Development / UAT / Prod
• Creation and upkeep of developer artefacts - Requirement Docs, SDDs, Test Scripts, JIRA tickets, KSD - post go live
• Work closely with BA team to validate and sign off on all feasibility studies / Key stroke documents, system access requirements and test case needs to in order to ensure high standard of end product delivery
• Deliver cross-team knowledge sharing and application handovers post-production to provide the rest of the group the flexibility to support certain applications should capacity be stretched
• Provide L2 support function for all production issues raised via JIRA ensuring that an in-depth investigation of any defects / known issues are conducted prior to raising to L3 (CoE) support group
• Responsible for upkeep and transparency of all JIRA tickets as well as ensuring work estimations are as accurate as possible as well as providing clear updates and escalations in the daily scrum calls
• The candidate must be willing to learn new technologies and employ them where required and find solutions to the business problems
• The candidate must thrive to deliver projects at the minimal possible time to meet business requirements
• Be transparent and escalate issues to stakeholders to find best course of actions
• Foster an innovative approach to bring in new  methods and means

Your skills and experience

• Overall experience of at-least 5-7 years
• Hands on development experience of Robotic Process Automation is essential
• The candidate must have thorough understanding of SDLC
• Expertise or exposure to multiple intelligent automation tools and allied tools, techniques and methods
• JAVA/.Net programming and knowledge of RDMS like ORACLE/SQL server and SQL tools are desirable
• Experience in JIRA and develop projects using agile methodology
• Exposure to visualization tools like Tableau are desirable
• Good experience in managing operational stakeholders and working with such clients
• Experience in developing solutions in investment banking domain is desirable
• Passion to innovate and desire to seek out solutions to problems
• Proven ability to prioritize competing demands and must be willing and able to work in an agile environment
• Effective communication skills – to be able to manage relationships with stakeholders virtually.

Education and Certification

• Graduates (BTech, MCA, BCA, ) with good academic records
• Must be a certified Blue Prism developer
• Any other RPA or intelligent automation certification is desirable

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit  Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.